This Refund & Cancellation Policy explains how cancellations, refunds, and payment-related matters are handled for all insurance products and services purchased through Zanifest Insurance Broker Private Limited ("Zanifest", "Company", "We", "Us"). By using our website or services, you agree to the terms stated below.
1. Nature of Our Service
Zanifest acts as a licensed insurance broker, assisting users with insurance comparisons, recommendations, purchase support, and post-sale servicing. We do not underwrite or issue insurance policies. All risk coverage, policy issuance, refund eligibility, and cancellations are governed by the respective insurance company’s terms.
2. Cancellation of Insurance Policies
Policy cancellation is subject to the rules of the insurer whose policy you have purchased. Common scenarios include:
- Free-look cancellation (most policies offer 15–30 days)
- Cancellation due to incorrect information
- Cancellation before policy issuance
- Cancellation for non-payment of premium
- Cancellation due to underwriting rejection
Zanifest cannot cancel a policy on its own. We only facilitate the cancellation request with the insurer.
3. Refund Eligibility
Refunds are processed only as per the insurer’s refund rules. Refund may be provided when:
- The underwriter rejects your application
- You cancel within the free-look period
- You are eligible for a prorated refund
- Duplicate payment or transaction failure
- Premium was charged but policy was not issued
Refund is not applicable when:
- The insurer explicitly disallows refunds
- The free-look period has expired
- Policy does not offer refunds
- Fraudulent or incorrect information was provided
- Refund request violates IRDAI guidelines
